AT&T 發電郵向 iPad 用戶道歉
[本報訊]在剛過去的星期日，AT&T 正式發送 email 給所有 iPad 用戶，信件內容主要是解釋日前 AT&T 被指洩….漏 114000…. 個客戶的電郵。日前我們就 AT&T 洩漏客戶 Email 的事件作出報導，當時 AT&T 並沒有作出回應。
事情發生的始末是有一組識利用 PHP Script 上載到 AT&T 的網站，從而取得數十萬的 iPad 客戶 Email，當中包括多位國際知名人士。事件發生不到三日，FBI 便接手調查這事件，至日前 AT&T 正式解釋事件，以下是 Email 詳細內容。
June 13, 2010
Dear Valued AT&T Customer,
Recently there was an issue that affected some of our customers with AT&T 3G service for iPad resulting in the release of their customer email addresses. I am writing to let you know that no other information was exposed and the matter has been resolved. We apologize for the incident and any inconvenience it may have caused. Rest assured, you can continue to use your AT&T 3G service on your iPad with confidence.
Here’s some additional detail:
On June 7 we learned that unauthorized computer “hackers” maliciously exploited a function designed to make your iPad log-in process faster by pre-populating an AT&T authentication page with the email address you used to register your iPad for 3G service. The self-described hackers wrote software code to randomly generate numbers that mimicked serial numbers of the AT&T SIM card for iPad – called the integrated circuit card identification (ICC-ID) – and repeatedly queried an AT&T web address. When a number generated by the hackers matched an actual ICC-ID, the authentication page log-in screen was returned to the hackers with the email address associated with the ICC-ID already populated on the log-in screen.
The hackers deliberately went to great efforts with a random program to extract possible ICC-IDs and capture customer email addresses. They then put together a list of these emails and distributed it for their own publicity.
As soon as we became aware of this situation, we took swift action to prevent any further unauthorized exposure of customer email addresses. Within hours, AT&T disabled the mechanism that automatically populated the email address. Now, the authentication page log-in screen requires the user to enter both their email address and their password.
I want to assure you that the email address and ICC-ID were the only information that was accessible. Your password, account information, the contents of your email, and any other personal information were never at risk. The hackers never had access to AT&T communications or data networks, or your iPad. AT&T 3G service for other mobile devices was not affected.
While the attack was limited to email address and ICC-ID data, we encourage you to be alert to scams that could attempt to use this information to obtain other data or send you unwanted email. You can learn more about phishing by visiting the AT&T website.
AT&T takes your privacy seriously and does not tolerate unauthorized access to its customers’ information or company websites. We will cooperate with law enforcement in any investigation of unauthorized system access and to prosecute violators to the fullest extent of the law.
AT&T acted quickly to protect your information – and we promise to keep working around the clock to keep your information safe. Thank you very much for your understanding, and for being an AT&T customer.
Senior Vice President, Public Policy and Chief Privacy Officer for AT&T